Quality Personnel
Joseph M. DiFrancesco, III, Director of Corporate Operations discusses Public Service Plumbers commitment to providing high-quality service to every customer.
Public Service Plumbers, Inc.
In keeping with our philosophy of providing the best in customer service we have taken precautions before sending ANY employee to your home. All of our applicants have pre-employment screening done in the areas of criminal background, psychological testing, drug testing, and motor vehicle records. All employees will arrive at your home or office wearing their photo identification badges. On those badges is a Worker Check ID Number.
Public Service Plumbers – What You Can Count On When You Hire Us
For over 50 years, customer trust and confidence has been the foundation on which we’ve built our business. That’s why we take certain precautions before sending ANY employee to your home. Before hiring someone, all applicants must undergo a pre-employment screening process that includes the following:
• A criminal background check
• Drug testing
• Psychological testing
• A check of a prospective employee’s motor vehicle records
Additionally, we require employees to wear a photo ID badge that includes his or her Worker Check ID Number. Homeowners can verify this number online through HR First Contact at www.hrfirstcontact.com. Not only does create accountability for an employee it also provides homeowners with a quick and easy way to verify certain kinds of information once one of our employees arrives to perform work for you at your home.
We are committed to serving you, each and every time, with honesty and integrity.
At Public Service Plumbers, your satisfaction isn’t just a promise—it’s our guarantee. For over 50 years, we’ve built our reputation on honesty, integrity, and craftsmanship, ensuring every customer receives exceptional plumbing services backed by our unwavering commitment to quality. From the first phone call to the final inspection, our goal is simple: to deliver reliable solutions, transparent pricing, and lasting peace of mind. With our Customer Guarantee, you can trust that the job will be done right—the first time, every time.
Peace of Mind Guarantee
All of our licensed professionals that enter your homehave an extensive background check.
We trust our employees and wouldn’t send anyone to your home that we wouldn’t allow inour own home.
No-Risk Money Guarantee
After investing in one of our recommended home comfort systems, if you are not 100% satisfied with the equipment, operation, craftsmanship, materials provided or the system does not perform as we have stated, we will make any modification necessary, including replacing your system until we meet your satisfaction, or we will remove the equipment and return 100% of your investment.
No Surprise Guarantee
We offer no surprise pricing, which means the quote you get up front is the price you’ll be paying.
You can rest easy knowing there are no hidden fees or shocking numbers at the end of the job. Any additional work will be approved by the owner in writing before the work is started.
Property Protection Guarantee
All property, including lawns, shrubbery, carpeting,floors, walls, furniture and door frames are protected.
Damaged property will be replaced or repaired. Drop cloths will be used on all work andhigh-traffic areas.
Complete Comfort Guarantee
If total comfort is not achieved, we will make any modifications necessary to achieve your 100% comfort satisfaction, including replacing the equipment at no additional charge.
Utility Savings Guarantee
You will save a minimum of 30% on your heating and cooling cost or we will refund the difference of your savings not realized during the first full year.*
If your system is not meeting guaranteed savings, you must notify us immediately to allow us to evaluate your system’s performance.
Installation Date Guarantee
We guarantee installation on or before the date that you are scheduled.
If we do not have your new system installed and operating by the date promised, we will pay you $500 for your inconvenience.
No Frustration Guarantee
If your new system breaks down during the first year and leaves you without heating and cooling, we will be there within 24 hours to service the system.
If we cannot service your system within 24 hours, we will pay you $500 for your inconvenience.
10-Year Worry Free Guarantee
With our extended parts and labor guarantee on your new air conditioning and heating system, you will have peace of mind for the next 10 years.
If your system breaks in that period and has been properly maintained in accordance with our recommendations, we guarantee that you will not be charged for any failure related service calls.
No Lemon Guarantee
If the compressor, which is the heart of your new air conditioning system, fails twice in the first 5 years after installation, we will replace your air conditioner and give you a brand-new warranty at no additional charge.
If the heat exchanger in your new furnace fails in the first 10 years, we will replace your furnace and give you a brand-new warranty at no additional charge.
Apples-To-Apples Guarantee
The Apples-to-Apples Guarantee is our promise to you that you cannot find a comparable installation for less or we’ll pay you a $100 bonus over the difference for a new system installation. All we ask is that the comparison be “apples-to-apples”.
Why Choose Us?
BBB Accredited Business
Our plumbing company has been accredited by the BBB for over 60 years. That means we know the industry inside and out.
Award Winning Service
We're humbled to be considered one of the top plumbing companies in the Dallas area, and we strive to be even better every day.
Professional Staff
All of our team members are dedicated to honesty and integrity. You'll receive 5 star service every time!
Hassle-Free
We worry so that you don't have to. Every plumbing service we perform is smooth and flawless.
